Omschrijving

Experienced Executive with a demonstrated history of working in the information technology and services industry. Strong business development professional skilled in Operations Management, Customer Relationship Management (CRM), Workforce Management, Contact Centers, and Management

Talen

Engels
Tweetalig / moedertaal
Frans
Tweetalig / moedertaal
Nederlands
Vloeiend

Voorkeuren voor werkplek

Kan op locatie werken

Bruxelles (tot 50km)

CALL COMMUNICATIONS.EU
& Managing Director
januari 2004 - januari 2022 (18 jaren)
Company specialized in Customer Contact Centre Management Strategy, Audit, Training and Business development
Chatlayer.io
•Head
oktober 2006 - januari 2019 (12 jaren en 3 maanden)
Author of the Belgian and European Customer Contact Survey. (2009-2020)
•Author of various quantitative and qualitative studies (Altitude Software,CCC, …).
•European Contact Center Lecturer and Moderator (CCC, Marketing Insiders Group, Altitude Software, Eptica, Turkcell, …)
•Contact Center Audit Project (ING Bank, Turkcell, Group,Nespresso, Chatlayer, Belfius …).
•Location Advisor (Fedex, Amazon Group,…).
•Business Development Projects (Altitude Software, Vocalcom, Contextor, Ebos – Mifratel, Marketing Insiders Group, Collab, MyQM, Chatlayer …)
•Development of training programs with European Universities (Milano, Luzern, Brussels Solvay) for contact centers agents, supervisors and managers.
•Internal Trainer (D'Ieteren,Fedex, ING,…)
•Ergonomics Development Project at Plantronics
•Futurologist for the customer service activities (AI, Digital Transition,…) 10/2006
-01/2019 ECCCO (European Confederation of Contact Centre Organizations)
•Presidentof the European professional Body for Customer Contact Centers
•Representativeof ECCCO at the European Commission as a lobbyist, in charge of the relations for customer service activities.
ARAG -Legal Protection
Resources Manager
januari 1992 - januari 1994 (2 jaren)
Brussels, Belgium
Head of Social LawDepartment
•TeamMember for the elaboration and revision of the legal defense policies generalconditions

Wees de eerste die Vincent aanbeveelt

Help deze freelancer om te schitteren door te vertellen hoe het is om met hem of haar te werken.

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

Aanmelden om te onthullen

Licence en droit
UCL
1994

Vincent Vanden Bossche

Senior Consultant Customer Service

Over Vincent

Werkervaring

Aanbevelingen

Deze freelancerprofielen matchen ook met zoekopdracht.

Opleidingen

Vaardigheden (7)

Categorieën