Tom Carnewal

Is your revenue engine slowing down? Your sales, marketing and customer success teams are pulling in different directions. Your pipeline looks full but forecasts are unreliable. Your customers are churning faster than you're closing new ones.

Sound familiar? That's exactly where I come in.

I'm Tom, a fractional CCO and Revenue Operations leader with 25 years of hands-on experience scaling and transforming B2B and SaaS companies. I embed quickly, diagnose what's broken, fix what matters, and build what's missing — so your GTM engine actually works.

Over the past decade, I've done this across Europe and the US — cutting churn by 5% and growing ARR by 4% at Dun & Bradstreet, reducing total cost of ownership by 40% at Selligent, growing a market from zero to €3M ARR in Germany, and building a customer operations function that hit 95% billability and €8M revenue within a year. In 2022, I was recognised as Transformational Leader of the Year at the Pulse international conference in London. In 2023, I was elected a Top 100 Customer Success strategist.

What makes me different? I don't just advise — I deliver. I'm a hands-on operator who builds and leads teams, designs and implements processes, and gets the tools working (Salesforce, HubSpot, Gainsight, Zuora — I've run them all). I speak the language of your customers, your sales team, your CFO and your board — sometimes literally: I work fluently in Dutch, English, French, German and Spanish.

I work with fast-growing B2B and SaaS companies between 50 and 500 people — typically at a moment of transition: scaling into new markets, fixing a leaking revenue funnel, integrating after an acquisition, or building a Customer Success function from the ground up.

If you need a senior executive who hits the ground running, thrives on complexity, and leaves your organisation measurably stronger — let's talk.