Over Sofia
- AI agent systems & multi-agent pipelines (38+ built and deployed)
- Workflow automation & system orchestration (Make, n8n, Zapier)
- API integrations & event-driven architectures
- Business process audit & AI opportunity mapping
- Data structuring, knowledge bases & RAG systems
- Change management & team enablement
Arabisch
Tweetalig / moedertaal
Frans
Tweetalig / moedertaal
Engels
Vloeiend
Spaans
Basiskennis
Nederlands
Basiskennis
Werkervaring
- YukiProcess & Implementation ArchitectCONSULTANCY & AUDITINGjuni 2023 - Vandaag (3 jaren)Antwerp, BelgiumDesigned and orchestrated end-to-end implementation architecture for a SaaS platform across a portfolio of 50+ clients.
- Mapped client information systems and identified integration points between Yuki and existing tools (CRM, ERP, internal workflows)
- Architected and deployed a Notion-based process hub, centralizing documentation and reducing internal search time significantly
- Overhauled onboarding architecture into a modular, case-based format — reducing support ticket volume and accelerating time-to-adoption
- Produced and hosted live masterclasses and digital training assets for non-technical audiences
Achieved 95% adoption rate across client portfolio through a combination of system design, change management, and stakeholder enablement - BpartSaaS Implementation Specialist & Systems IntegratorPUBLIEKE SECTORapril 2022 - juni 2023 (1 jaar en 2 maanden)Leuven, BelgiumLed end-to-end SaaS implementations for government and enterprise clients on a digital participation platform.
- Configured and adapted the Bpart platform architecture for tailored deployment across public sector projects
- Coordinated with Product and Support teams to migrate workflows, enhance integration features, and resolve systemic friction points
- Led migration of help center infrastructure from Intercom to Crisp — including data mapping, content migration, and team onboarding
- Delivered live demos and guided prospects through technical evaluation until full adoption
- KrasniqOperations Architect & Process DesignerCIVIELE TECHNIEK & BOUWKUNDEjuli 2020 - augustus 2021 (1 jaar en 1 maand)Brussels, BelgiëDesigned and implemented operational architecture from scratch across 3 business entities.
- Built CRM systems, workflow automation, and process documentation covering HR, Marketing, and Operations
- Defined KPIs, tracking systems, and performance dashboards
- Transformed fragmented, manual workflows into scalable, documented processes
- Trained and enabled staff on new systems ensuring operational continuity and adoption
Aanbevelingen
Wees de eerste die Sofia aanbeveelt
Help deze freelancer om te schitteren door te vertellen hoe het is om met hem of haar te werken.
Deze freelancerprofielen matchen ook met zoekopdracht.
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Opleidingen
- Master's Degree in Business Management2019Master's Degree in Business Management
- [Tri-diplomaSolvay & Louvain Business School)[Tri-diploma