Omschrijving

Senior ITSM Consultant and ITIL Expert with 13+ years of experience leading IT Service Management transformations. Specialised in Service Design, CMDB implementations, and service-oriented operating models. Proven track record in organizational change, process optimization, and multi-vendor SIAM implementations. Adept at bridging Business and IT, translating complex requirements into actionable solutions for private companies and European institutions. Available for freelance contracts (full remote EU or hybrid BeNeLux).

Passionate about the intersection of AI and IT Service Management - actively exploring how AI is reshaping service delivery, decision-making, and operating models. I leverage AI tools in my consulting work to improve productivity and service quality - not as a developer, but as a forward-thinking practitioner who understands where the industry is heading.

Core Expertise:

· IT Service Management (ITSM) - ITIL Expert Certified (v3 & 4)

· Service Design & Organisational Transformation

· ServiceNow CSDM/CMDB Implementation

· Configuration Management & Asset Management

· SIAM - Service Integration and Management

· Multi-Vendor Environment Management

· Process Optimisation (Incident, Problem, Change, Release)

· Agile, DevOps & SAFe Methodologies

· AI-augmented Service Management

Experience in recent projects:

· Service-oriented organisational transformation (2025)

· ServiceNow CSDM/CMDB implementation (2024-2025)

· ServiceNow process implementation (2022-2023)

· Single Sign-On solution (2023-2024)

· Microfocus SMT projects (2021-2024)

· DevOps program - team member (2021 - 2023)

Branche-expertise

Talen

Roemeens
Tweetalig / moedertaal
Engels
Vloeiend
Russisch
Tweetalig / moedertaal

Voorkeuren voor werkplek

Kan op locatie werken

Brussels (tot 50km), Leuven (tot 40km), Zaventem (tot 30km), Antwerp (tot 10km), Ghent (tot 10km)

Self employed
Senior ITSM Consultant – Various Clients
DIGITAAL BUREAU & IT-CONSULTANCY
maart 2026 - Vandaag (3 maanden)
· Providing ITSM consultancy services to multiple clients across the EU through short-term engagements
· Gathering business requirements and auditing IT processes, proposing improvements based on ITIL 4 best practices
· Delivering ITIL 4 and DevOps training sessions to IT teams
· Preparing process documentation for Incident, Problem, Configuration Management (CMDB) and Change Management
· Documenting roles and responsibilities aligned with NIS2 directive requirements
ITSM ITIL ServiceNow CMDB/CSDM NIS2 Change Management
Ypto
Strategic analyst ITIL and DevOps
DIGITAAL BUREAU & IT-CONSULTANCY
maart 2024 - december 2025 (1 jaar en 9 maanden)
Brussels, België
· Leading organisational transformation initiative across 5 departments to establish a service-oriented model based on ITIL 4 and SAFe
· Coordinating implementation of Configuration Management Database (CMDB) using Common Service Data Model (CSDM)
· Promoting ServiceNow platform adoption through training delivery and functionality demonstrations
· Actively contributing to maturity enhancement initiatives for Change and Configuration Management processes
· Supporting employee transition towards a service-oriented and value-driven organisation
· Prepare processes and services for multi-vendor environment, using SIAM framework
· Develop and present high-level implementation plans to executive leadership and board of directors
ITIL ServiceNow CMDB/CSDM DevOps ITIL training delivery Change Management
European Commission
ITSM consultant
DIGITAAL BUREAU & IT-CONSULTANCY
november 2020 - februari 2024 (3 jaren en 3 maanden)
Brussels, België
• Leading organizational transformation initiative to establish service oriented model, based on ITIL 4 and SAFe
• I coordinate implementation of Configuration Management Database (CMDB) using Common Service Data Model (CSDM)
• Promoting ServiceNow platform adoption, training delivery, and explaining its functionality
• Actively contribute to maturity enhancement initiatives for Change and Configuration Management processes
• Support employee transition toward service-oriented and value driven organization
• Prepare processes and services for multi-vendor environment, using SIAM framework
• Develop and present high-level implementation plans to executive leadership and board of directors
ITIL Change Management Communication Atlassian JIRA ServiceNow