Over Serge
Frans
Tweetalig / moedertaal
Nederlands
Tweetalig / moedertaal
Engels
Vloeiend
Kan op locatie werken
Bruxelles (tot 50km)
Werkervaring
- BPI Real EstateProgram Manager Digital Transformationfebruari 2021 - augustus 2025 (4 jaren en 6 maanden)• • Defined and executed digitalisation strategy, increasing operational efficiency across departments.• • Led full Microsoft ecosystem transformation• • Managed budgets, strategic partners, and stakeholder communications.• • Delivered advanced dashboards and drove user adoption through training and documentation.• • Implemented Copilot• • Ensured database quality.
- Ahold DelhaizeSenior Business Analyst: Salesforcemaart 2020 - december 2020 (9 maanden)• • Implemented Customer Master Data in Salesforce, merging four databases.• • Developed business case for multi-country cloud telephony and CTI integration.
- Vaillant GroupCRM Manager BE/NLmaart 2017 - december 2019 (2 jaren en 9 maanden)• • Defined CRM strategy for Sales & Marketing.• • Led segmentation and optimization of customer database• • Coordinated integration SAP-Salesforce• • Managed Salesforce campaign, sales reporting
Aanbevelingen
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Opleidingen
- Certified Scrum MasterCertified Scrum Master
- Master of Applied Economic SciencesUCL, IAGMaster of Applied Economic Sciences