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Malt Strategy
Malt Strategy
Olena SapachevaOS

Olena Sapacheva

Project & Operations Manager

€ 294/dag
Brussels, BE
3-7 jaar
SaaS Implementation
Client Onboarding
Project Management
Stakeholder Management
Cross-functional Coordination

Gemiddelde responstijd: 1 uur

Over Olena

I know how to build processes from scratch, whether it's a project or a procurement cycle. I know how to set up communication between all parties so it actually works. Years of working with contracts and other business documents gave me a strong foundation in reading them carefully and spotting what matters. More than 15 years across international operations, logistics, and software implementation for European clients. Fluent in English, Russian and Ukrainian, conversational French.

  • Oekraïens

    Tweetalig / moedertaal

  • Engels

    Vloeiend

  • Frans

    Beperkte professionele capaciteit

  • Russisch

    Tweetalig / moedertaal

Kan op locatie werken
Brussels (tot 50km)

Werkervaring

  • Freelance
    SaaS Implementation Project Manager
    DIGITAAL BUREAU & IT-CONSULTANCY
    mei 2025 - Vandaag (1 jaar en 3 maanden)
    Brussels, Belgium
    Supporting SaaS and digital product companies with client onboarding, implementation coordination, and project delivery.

    My work includes:
    - coordinating communication between clients and technical teams
    - managing timelines, priorities, and project workflows
    - supporting software implementation and adaptation processes
    - ensuring smooth onboarding and structured delivery

    I help teams keep projects clear, organized, and moving forward from kickoff to go-live.
    SaaS Implementation Client Onboarding Project Management Stakeholder Management Cross-functional Coordination
  • Prodboard (SaaS product / Software platform)
    SaaS Implementation Project Manager
    DIGITAAL BUREAU & IT-CONSULTANCY
    september 2019 - april 2022 (2 jaren en 7 maanden)
    Kyiv, Ukraine, 02000
    Led end-to-end SaaS implementation projects for B2B clients, from initial onboarding and requirements gathering to go-live and post-launch support.

    Main responsibilities:
    - managing client onboarding and implementation workflows
    - acting as the main point of contact between clients and technical teams
    - translating business requirements into clear tasks for development and configuration teams
    - coordinating timelines, priorities, and cross-functional communication
    - supporting clients during rollout and resolving implementation issues

    Key achievements:
    - delivered multiple client implementations within agreed timelines
    - improved the requirements-gathering process between clients and technical teams
    - contributed to the design of a new CRM workflow and prepared technical requirements for development
    Client Onboarding SaaS Implementation Cross-functional Coordination Stakeholder Management Saas implementation
  • E.Mi International (International cosmetics company)
    International Operations Manager
    MODE & COSMETICA
    oktober 2014 - april 2019 (4 jaren en 6 maanden)
    Rostov-on-Don, Rostov Oblast, Russia
    Managed complex international operations involving suppliers, logistics partners, and multi-stage delivery processes across different countries.

    Main responsibilities:
    - coordinating end-to-end operations including orders, shipments, payments, and documentation
    - managing international transportation (land, sea, air) and tracking deliveries at all stages
    - handling contracts, shipping documents, and compliance with import regulations
    - ensuring smooth communication between suppliers, partners, and internal teams

    This role strengthened my ability to manage complex workflows, coordinate multiple stakeholders, and maintain control over timelines in dynamic, high-responsibility environments.
    Stakeholder Management Cross-functional Coordination Process Management Operations Management Supply Chain Coordination
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Opleidingen

  • Master's Degree in Foreign Philology (English & German)
    Melitopol State Pedagogical University
    2003
  • French Language
    EPFC Brussels
    2026
    Certificate – B1
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