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Maria Jose Holguin BockMJ

Maria Jose Holguin Bock

Customer Success & Community Management

€ 350/dag
Bruxelles, BE
8-15 jaar

Gemiddelde responstijd: 1 uur

Over Maria Jose

With a background in Hotel Management and International Business Administration, and over a decade leading Business Development and Customer Success in sectors such as Luxury Tourism, Tech SaaS, AI, and Real Estate, I bring both structure and agility to your company's growth.

Fluent in English, Spanish, and French, I seamlessly navigate multicultural environments, building trust and delivering results across various markets. Whether it's optimizing customer journeys, designing scalable onboarding frameworks, managing key accounts, or driving strategic alliances, I bring clarity, empathy, and execution to every project.

What sets me apart is a rare blend of entrepreneurial drive, global exposure, and a deep understanding of both customer psychology and commercial strategy. I don't just manage relationships, I grow them into long-term value.

Projects I typically lead include customer lifecycle design, expansion planning, B2B partnerships, onboarding strategy, and CRM process optimization. Let's explore how I can support your vision and turn engagement into measurable growth.
  • Spaans

    Tweetalig / moedertaal

  • Engels

    Tweetalig / moedertaal

  • Frans

    Vloeiend

Kan op locatie werken
Bruxelles (tot 50km)

Werkervaring

  • YBOT (STARTUP - HEALTHCARE AI TECHNOLOGY)
    Customer Success Manager
    juli 2014 - november 2024 (10 jaren en 4 maanden)
    Miami, Verenigde Staten
    • Drive customer engagement and retention, ensuring long-term relationships and satisfaction.
    • Develop and implement growth strategies, leveraging insights from user interactions
    • Manage customer support operations, optimizing ticketing systems to enhance the user experience.
    Hubspot Customer Journey Contentful customer service artificial intelligence
  • SWIVL INC. (STARTUP - EDTECH)
    International Brand Manager
    september 2018 - Vandaag (7 jaren en 9 maanden)
    Brussels, Belgium
    • Manage international markets across Australia, SE Asia, Europe, UK, LATAM, UAE, China, India & Africa
    • Developing strategic partnerships and opportunities.
    • Quarterly sales and market insights per region.
    • Leading market entry strategies and social media marketing, increasing brand awareness
    • Represent the company at EdTech events, securing key partnerships and expanding customer base
    • New product implementation project for international markets
    Salesforce slack Negotiation Communication
  • SATOPIA TRAVEL (STARTUP - LUXURY TRAVEL SERVICES)
    Community Manager
    maart 2020 - april 2023 (3 jaren en 1 maand)
    Brussels, Belgium
    • Community Engagement & Relationship Management: Cultivated relationships with members, VIP clients, and partners to create a sense of exclusivity and belonging.
    • Led client inquiries, ensuring a smooth journey from booking to post-trip follow-ups.
    • Oversaw community membership, fostering engagement and retention through personalized service.
    • Responsible for sales targets. Achieving over 70% conversion rate.
    • Provided weekly reports on team progress, key achievements, and strategic insights, ensuring alignment with business goals and operational efficiency."
    Asana Hubspot Strategic planning Luxury sector Customer Journey

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Opleidingen

  • B.S. International Business
    MUNICH BUSINESS SCHOOL
    2012
    B.S. International Business
  • Hotel Operations Management
    LES ROCHES - SCHOOL OF HOTEL MANAGEMENT
    2007
    Hotel Operations Management

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