Omschrijving

Proficient in all facets of customer experience management, particularly excelling in customer centric service deployment. Experienced in spearheading diverse projects, steering the setup of digital customer service platforms. Demonstrated expertise in operational excellence methodologies, consistently optimizing processes.

Focused on cultivating customer-centric strategies to enhance satisfaction and foster long-term relationships.

Branche-expertise

Talen

Nederlands
Tweetalig / moedertaal
Frans
Vloeiend
Engels
Vloeiend

Voorkeuren voor werkplek

Kan op locatie werken

Brussel (tot 50km)

Qover
Operations Manager
juni 2018 - september 2023 (5 jaren en 3 maanden)
Brussels, Belgium
· Directed the launch of a multilingual digital customer service for insurance products, overseeing the entire process.
· Implemented operational excellence strategies to optimize costs while still enhancing customer satisfaction.
Operational Excellence Operational Excellence Customer Service Customer Journey Operations Management
Delta Lloyd Life
Life Insurance Team Leader
december 2016 - mei 2018 (1 jaar en 5 maanden)
Brussels, Belgium
SFR BELUX
Chief Customer Service
februari 2012 - juni 2016 (4 jaren en 4 maanden)