Vaardigheden (16)
Sector-expertise
Kim Ngân in het kort
Hi! My name is Kim and I’m an experienced project manager with a proven ability to bring people together and drive projects to success.
With 15 years of management experience in both corporate and fast-growing tech startups, I specialize in Customer Success, Marketing, and Operations. From the financial sector to Health Tech and EdTech, I’ve helped businesses build engaged teams and create scalable processes that stand the test of growth challenges.
I thrive in finding structure in chaos, turning disorganized operations into seamless, efficient systems. Whether you're looking to elevate your customer experience, streamline operations, or scale a team, I’m here to make it happen.
Why Work With Me?
- Leadership Experience: I’ve built teams from scratch, mentoring individuals to reach their full potential while creating robust processes that ensure success.
- Strategic Vision & Implementation: I excel at not only crafting a strategic vision but also developing the step-by-step implementation plan to bring that vision to life. I ensure both strategy and execution are aligned to achieve meaningful outcomes.
- Sector Versatility: My background spans multiple industries, allowing me to adapt quickly and deliver valuable insights for various business models.
- Problem-Solver at Heart: I love tackling challenges head-on, offering solutions that are not only effective but sustainable for the long-term growth of your business.
Werkervaring
- Willow StudioCo-Founderfebruari 2022 - Vandaag (3 jaren en 3 maanden)Brussels, BelgiumWillow is the first yoga and meditation studio entirely dedicated to children aged 2 to 12 in Brussels. Our crowdfunding campaign is on
- myskillcampHead of Customer Successjuni 2021 - Vandaag (3 jaren en 11 maanden)Brussels, Belgium(i) Built and led the whole Customer Success team to make it ready to scale:- Defined roles and responsibilities for the Customer Success and Customer Support practices- Recruited 4 Customer Success Managers to serve the Benelux, France & UK markets- Recruited 2 Customer Support Managers- Deployed Customer Success & Support team processes, analytics and tools (Totango & Zendesk)- Built a strong team dynamic with a full-remote set-up- Strong collaboration with Sales, Product, Engineering, Marketing teams to deliver an amazing customer experience to drive upsell and maximize retention (ii) Member of the myskillcamp leadership team, representing the voice of the Customer
- Compliment.meChief Marketing Officeraugustus 2020 - oktober 2020 (2 maanden)Brussels, Belgium(i) Marketing Strategy- Paid, owned & earned acquisition- Persona analysis & Customer Journey optimization- Coordination of partnerships with marketing agencies (growth hacking, branding & content creation) (ii) Branding & Communications- Company re-branding- Content strategy & planning
1 externe aanbeveling
NL
Nathalie Lambrechts beveelt Kim Ngân aan
15/12/2022
I had the opportunity to work with Kim for 18 months and she impressed me by her business and human skills.
Kim has that natural warmth that makes you feel cared about and listened to, whatever the discussion you have with her.
She amazed me with her ability to rapidly build a team and the processes linked to the efficient CS operations.
She has proven business experience in Customer Success, Customer Support & Operations.
Her inspiring leadership style helped her build a strong team dynamic in a remote company set-up, enabling a high level of engagement, team spirit and therefore team collaboration and efficiency.
She is very Customer centric and gives her full attention to understanding the clients' needs then translates that into actions.
She is a natural problem solver & is very driven by results.
Kim has that natural warmth that makes you feel cared about and listened to, whatever the discussion you have with her.
She amazed me with her ability to rapidly build a team and the processes linked to the efficient CS operations.
She has proven business experience in Customer Success, Customer Support & Operations.
Her inspiring leadership style helped her build a strong team dynamic in a remote company set-up, enabling a high level of engagement, team spirit and therefore team collaboration and efficiency.
She is very Customer centric and gives her full attention to understanding the clients' needs then translates that into actions.
She is a natural problem solver & is very driven by results.
Opleidingen
- Master of FinanceSolvay Brussels School2009Master, Finance
- Bachelor of BusinessSOLVAY Business School2007Bachelor, Business Engineering