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Freelance Senior Program Manager (Brussels) helping EU institutions, public organizations, and corporates deliver complex IT and digital transformation programs. Expertise in digital workplace, ServiceNow, cloud, and infrastructure programs. Strong governance, clear reporting, and on-time delivery of high-impact initiatives.

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Frans
Tweetalig / moedertaal
Engels
Tweetalig / moedertaal
Nederlands
Beperkte professionele capaciteit
Chinees
Vloeiend
Swahili
Tweetalig / moedertaal
Lingala
Vloeiend

Voorkeuren voor werkplek

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Wolvertem (tot 50km)

Solvay SA
Senior Program Manager
DIGITAAL BUREAU & IT-CONSULTANCY
juli 2024 - december 2025 (1 jaar en 5 maanden)
Brussels, België
Senior Program Manager – Infrastructure Digital Transformation (Freelance) | 2024 – 2025

Led a €11M global modern device management program, migrating 7,600+ PCs from Windows 10 to Windows 11 and 7,000+ mobile devices to Microsoft Intune.

Replaced legacy SCCM and MobileIron platforms with cloud‑native Microsoft Endpoint Manager, improving security, scalability, and operational efficiency.

Decommissioned multiple legacy tools (SCCM, Tanium, Virtus), contributing to significant OPEX reduction.

Defined global rollout strategy, roadmap, and governance; reported progress and risks to executive steering committee.

Transitioned daily Intune operations to an external provider (Wipro) and established ITIL‑aligned operational processes.
Program Manager IT Transformation & Digital Strategy IT Governance & PMO ITIL / Service Management Vendor & Contract Management Cloud & Cybersecurity Programs
I-City
IT Operations Director
DIGITAAL BUREAU & IT-CONSULTANCY
juni 2023 - juni 2024 (1 jaar)
Brussels, België
Directed IT operations for a 76‑person department with a €21M annual budget.

Reorganized operations to improve service quality, operational excellence, and employee engagement.

Implemented ITIL processes (incident, problem, change, knowledge management), improving SLA compliance.

Established a Security Operations Center integrated with ServiceNow for cybersecurity incident management.
Vendor & Contract Management Budget & Financial Management (€10M–€20M+) Change Management & Organizational Transformation Leadership and Governance Peaople Management

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MBA (Master of Business Administration)
Vlerick Business School
2012
Master in Managment of Information Technologies
Universisté Catholique de Louvain
1992

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Jules Kalenga

Senior Program Manager

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