Omschrijving

I am a person with a dual character: on one hand I have high EQ, great coaching and leadership skills, but on the other hand I am highly analytical, structured with creative problem solving skills. However the strongest skill is Lean/optimization mindset, I always reflect on how sustainable are the processes I am involved in and create improvements. And at the end, there are always people behind the processes!

What has deepened my experience: working in 7 countries; having Lean optimization projects in operations, customs, HR, customer service; managed operational performance for several regional customers (Nokia, Volvo, Amazon Europe, ThermoFisher etc.). This blend gives me insights in different cultures, departments, and companies.

I am looking forward to connect and support companies, individuals, to learn new industries along the way!

Talen

Lets
Tweetalig / moedertaal
Engels
Vloeiend
Russisch
Beperkte professionele capaciteit
Nederlands
Basiskennis

Voorkeuren voor werkplek

Uitsluitend remote

Werkt voornamelijk remote

DHL
Customer Operations Relationship Manager
april 2018 - Vandaag (8 jaren en 2 maanden)
Brussels, Belgium
Managing operational performance of large European customers and driving improvement initiatives in areas of operations, IT, customs etc. Experience with customers like Nokia, Volvo, Cisco. Afterwards in my role refocused on e commerce segment, overall operational and performance differences between managing B2B and B2C logistics, managing performance for Amazon EU. As of Jun 2022 - main Operational POC for Amazon in EU for DHL Express which means implementing new projects (driving operations, customs & IT stakeholders), managing community of several origin countries and support system around it, managing performance, targets, escalations etc.
DHL
Lean House Expert
augustus 2015 - maart 2018 (2 jaren en 7 maanden)
Leipzig, Germany
Applying Lean methodology to improve productivity, service, quality and mindset on sites across Europe. Involves analysis and target calculation/ setting and coaching of line management of how to achieve expected performance. Have been involved in projects at Brussels HUB sort, Brussels HUB Fix Exceptions department, Budapest Customs, Marseilles HUB sort, Leipzig HR, Frankfurt HUB ACS & Portugal Customs.
DHL
Backline Agent
november 2012 - augustus 2015 (2 jaren en 9 maanden)
Mazā Gramzdas iela 9A Lidosta, Rīga, LV-1053, Latvia
Main task is to process undelivered shipments in the system as per Global procedure, answer to customer questions and problems. Back up for Claims and Complaints; Key Account Coordinator which involves reporting, handling difficult situations with clients, creative problem solving.