Omschrijving

I help companies grow by bridging business and technology. With 6+ years of experience in SaaS, Salesforce consulting, and Customer Success, I’ve supported startups and large organizations across Europe in scaling operations, improving customer experience, and boosting retention.

✅ What I do best:

Design and run customer onboarding & success strategies (SaaS, IoT, digital platforms)
Manage Salesforce projects end-to-end: Service Cloud, Experience Cloud, integrations
Translate business needs into scalable, user-focused solutions
Bring an entrepreneurial mindset to every mission, from strategy to execution

🌱 Passionate about sustainability, I’m especially motivated to work on projects that make a positive impact.

If you’re looking for a flexible, results-driven consultant who can adapt quickly and deliver value from day one, let’s talk!

Branche-expertise

Talen

Frans
Tweetalig / moedertaal
Engels
Vloeiend
Nederlands
Beperkte professionele capaciteit

Voorkeuren voor werkplek

Kan op locatie werken

Bruxelles (tot 50km)

Maya Global
Customer Success Manager
HIGHTECH
april 2024 - Vandaag (2 jaren en 2 maanden)
Brussels, Belgium
• Defined and led the implementation of the customer onboarding strategy tailored to a SaaS and IoT platform in the turf industry. Achieved 100% successful virtual and on-site onboardings for over 30 major clients across 10 countries.
• Oversaw the integration of an in-app product growth platform and user self-service tools (Userpilot). Tracked and reported on onboarding health score and product engagement KPIs. Maintained a churn rate below 3%.
• Collaborated closely with product and technical development teams, serving as the voice of the customer to drive platform and IoT improvements to support product-market fit.
API Integrations Customer Success Management Growth Strategy
Accenture
Technology Consultant – Salesforce Service Cloud, Experience Cloud, Integrations
september 2018 - mei 2023 (4 jaren en 8 maanden)
Brussels, Belgium
Relevant roles and projects include:
• Local Integrations Lead Belgium and Germany at a major insurer in Europe
◦ Responsible for the 15+ integrations with the BE and DE Salesforce orgs.
◦ Planned and coordinated the integration's development phases for all parties to meet Go-Live targets.
• Salesforce Functional Lead at a major train operator in Europe and at a non-profit organization (pro-bono)
◦ Managed the project relation with the client and conducted all project phases; Analysis, Design, Build, Unit Test, User Acceptance Test, User Training, Production Deployment, Post Go-Live Hyper Care Support.
◦ Drove custom developments with a team of 3 offshore developers.
• Salesforce Functional Analyst at leading actors in the beverages and cocoa/chocolate industries
◦ Mapped local processes and aligned business teams to streamline the process globally, across 5 regions.
◦ Gathered requirements and translated them into functional solutions. Documented the functional design.
Everbee SPRL
Co-Founder & CFO
januari 2014 - december 2016 (2 jaren en 11 maanden)
Brussels, Belgium
• Everbee sells customizable clothes to schools, universities, sports clubs. Led and supervised a team of 5 sales representatives and graphic designers. Managed budgeting, accounting issues, customs clearance, relationships with banks. Collaborated with suppliers, negotiated offers with clients. Increased units sold by 200% in one year.