Jennifer Jean-Jacques

• • Managed import and export operations, ensuring compliance with customs procedures and internal processes

• • Handled customer disputes, claims, and insurance cases, providing timely and accurate resolutions

• • Prepared quotes, processed billing, and followed up on payments and customer accounts

• • Coordinated with internal departments (operations, customs, couriers) to resolve delivery issues efficiently

• • Maintained high customer satisfaction in a fast-paced, time-sensitive logistics environment

• • Provided customized financial solutions tailored to client needs and risk profiles

• • Handled and monitored client portfolios, ensuring account performance and customer satisfaction

• • Worked with internal teams to ensure compliance, risk control, and service quality

• • Maintained accurate account records and followed up on client commitments

• • Managed client payments, overdue balances, and debt recovery processes in compliance with internal policies

• • Prepared quotations, purchase orders, and processed invoices.

• • Managed stock levels and performed inventory control.

• • Oversaw goods receipt and dispatch, ensuring accurate documentation.

Management of quotations, purchase orders, and invoices. Monitoring stock levels and inventory control. Oversight of goods receipt and dispatch with accurate logistics documentation verification.