Inez A.

- Implementatie van Agile way of working : creatie dashboard, trainen van mindset van de

collega's, improvement tracks, documentatie

- Aansturen van een team van 4 interne mensen + 6 externe mensen

- Scrum planning + scrum meetings + retro meetings

- SPoC voor de klant

- Escalatie meetings met de klant

- Begeleiden van projecten

- Aanwervingen binnen het team

As a dedicated Customer Success Executive at Hosted Power, I focused on optimizing processes to ensure smooth operations and satisfied clients. My role involved building customer loyalty and reducing churn by advocating for both customers and the company. I was instrumental in creating opportunities for upsell and cross-sell, which further enhanced our business relationships.

A significant part of my responsibilities included onboarding new customers and implementing strategies to enhance their engagement. By collecting customer feedback and closing feedback loops, I was able to address their concerns effectively and improve our services. Additionally, I liaised closely with the sales team to understand and meet customer needs, ensuring their expectations were consistently exceeded.

My responsibilities include:

• Optimization of processes

• Foster customer loyalty and minimize churn

• Represent both customers and the company

• Generate upsell and cross-sell opportunities

• Onboard new clients

• Improve customer engagement strategies

• Gather customer feedback and address it

• Collaborate with the sales team to identify customer needs