Name: Program &Transformation Manager
Price: 1000 EUR
Availability: InStock

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Brussels (tot 50km)

Worldline NV,
Transition Manager for Customer Operations
maart 2021 - Vandaag (5 jaren en 3 maanden)
Diegem, 1831 Machelen, Belgium
Freelance - Transition Manager for Customer Operations . Part of a strategic program expanding Worldline's business in Australia.
✓ Designed Target Operating Models for Customer Service (onboarding, logistics, contact center, disputes) ✓ Led gap analysis (processes, systems, people); developed and implemented mitigation plans. ✓ Ensured full operational readiness and successful migration of customer portfolio to the new platform ✓ Partnered with IT and commercial functions to align transformation programs with strategic business objectives.
Johnson & Johnson NV,
Freelance- Customer Transformation Project Manager
april 2017 - december 2020 (3 jaren en 8 maanden)
Diegem, 1831 Machelen, Belgium
✓ Directed customer service transformation across multiple EU markets as part of the Customer 20/20 program. ✓ Implemented new technologies (CRM, Contact Center, DMS) and drove standardization of operations. ✓ Defined governance structures and KPIs, improving service consistency and transparency.
GOODYEAR DUNLOP NV,
Supply Chain Director
januari 2008 - maart 2017 (9 jaren en 2 maanden)
Diegem, 1831 Machelen, Belgium
✓ Reported to EMEA VP; led 140 FTE across Western Europe markets. ✓ Designed and rolled out cluster-wide S&OP process
✓ Delivered synergies and best practice sharing across multiple markets.