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Daniel MorenoDM

Daniel Moreno

Data Analyst / Business Analyst – CX & Innovation

€ 400/dag
Brussels, BE
3-7 jaar

Gemiddelde responstijd: 1 uur

Over Daniel

Hey, I'd love be part of a business adventure and be able to help you somehow in your processes and level up your operations. Take a look to my porfolio and discover if we are a good match
  • Engels

    Tweetalig / moedertaal

  • Spaans

    Tweetalig / moedertaal

Kan op locatie werken
Brussels (tot 50km)

Werkervaring

  • ING Belgium
    Data Analyst / Business Analyst – CX & Innovation
    februari 2023 - Vandaag (3 jaren en 4 maanden)
    Brussels, Belgium
    • Customer Experience Strategy: I establish data structures for Customer Experience by setting up and analysing CSAT and NPS surveys to identify key strengths and weaknesses.
    • Action Prioritization & Impact Analysis: I facilitate the prioritization of improvement actions by calculating their impact on the NPS score.
    • Data & Dashboard Development: I create and maintain Power BI dashboards to visualize customer feedback and performance metrics.
    • Technological Integration: I develop GenAI solutions using Python and APIs to gain deeper insights from customer feedback.
    • Cross-Functional Collaboration: I partner with various teams to promote CX awareness and provide product performance insights from a customer's perspective.
  • ING Belgium
    Customer Journey Expert – Finance
    DIGITAAL BUREAU & IT-CONSULTANCY
    februari 2023 - januari 2024 (11 maanden)
    Brussels, België
    As a Customer Journey Expert at ING, I ensured data quality for the Finance Tribe by validating data and maintaining quality frameworks. I also coordinated the resolution of data issues, from analyzing the problem to prioritizing fixes and tracking actions to completion.
  • Mazars
    Risk and Data Analytics Consultant
    september 2021 - januari 2023 (1 jaar en 4 maanden)
    Madrid, Spain
    As a risk and data analytics professional, I built and validated IRRBB and scoring models, developed dashboards, and leveraged Python and Power BI to deliver data-driven insights.

Aanbevelingen

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Opleidingen

  • COURSE
    Carlos III University Foundation
    2021
    COURSE
  • DEGREE
    Universidad Rey Juan Carlos
    2019
    DEGREE

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