Andy Van Nuffel

 Focus on P&L optimization, operational efficiency and turnaround management in the technical sector.

 Business Growth & Scalability: Expanded client base by 18% through strategic account management and the implementation of scalable service systems and SLA frameworks.  Organizational Culture & Engagement: Achieved a 28.8% increase in employee engagement (Gallup) within 18 months by deploying Service & Operational Excellence team coaching.  Customer Excellence: Realized a significant upward trend in Net Promoter Score (NPS) by aligning service delivery with strategic customer needs.  Full P&L responsibility (€ 5M) for the Benelux Service Division, driving profitability through optimized contract management and operational efficiency.  Optimisation of technical availability (uptime) and preventive/corrective maintenance of over +4,000 robots at 800 locations across the Benelux.  Strategic Integration: Successfully bridged the gap between international group strategies and local organizational identity, ensuring global standards while maintaining regional agility and culture.

 Strategic Account Management  Operational Excellence team coaching  Multidisciplinary Project Coordination (engineers and technicians)  Budget management (€ 4M)