Over Andres
Andres Melendez is an IT professional with 20 years of experience and holds an engineering degree along with a bachelor's degree in Information Technology. Since 2018, he has been working at European Commission - DG FISMA as a Full Stack Developer. His primary responsibilities include developing, testing, deploying, supporting, and maintaining several systems at the backend layer, as well as managing Oracle databases. Additionally, he provides support for the Angular frontend layer.
Prior, he worked for four years as the store manager at a local shop in Dublin. He significantly increased the shop's profitability by developing and launching an online sales and marketing website, understanding the market and customer needs, and optimizing the supply chain. This experience provided a valuable opportunity to enhance his IT skills in business analysis, web platform development and deployment, and comprehensive administrative tasks, including leadership, logistics, supply management, accounts payable, and sales.
Before moving to Europe, he spent 12 years working at the largest steel manufacturer in Venezuela as an IT Analyst and Developer. During this time, he worked in departments such as QA Control Quality and Technology Transfer, where he designed and developed quality control systems.
Spaans
Tweetalig / moedertaal
Engels
Vloeiend
Kan op locatie werken
Málaga (tot 50km)
Werkervaring
- CegekaFull Stack Developerdecember 2018 - Vandaag (7 jaren en 6 maanden)Brussels, BelgiumWorking for Cegeka as a Full Stack Developer into the European Commission as a IT Consultan. My primary responsibilities include developing, testing, deploying, supporting, and maintaining several systems at the Java backend layer, as well as managing Oracle databases. Additionally, providing support for the Angular frontend layer.
- LIFE IN MOTION LTDManagerapril 2014 - Vandaag (12 jaren en 2 maanden)Responsibilities:- Lead, manage and develop a team of 6- Meet sales targets in a challenging retail market environment- Provide full administrative control and keep the office organised- Manage costs on a daily basis to impact the profitability of the store- Maintain a positive brand image and service standards including staff uniform/presentation standards on customer service- Promote efficiency within the store to achieve service standards- Uphold and develop product quality in line with standards- Deal with suppliers from the quotations to payments Key Achievements:- Being recognized by the investors as a manager who takes responsibility to achieve results without supervision- Developed and implemented the company website bringing the online marketing to the business which increased profitability by 22%
- SIDORSenior Analystjanuari 2000 - mei 2012 (12 jaren en 4 maanden)Responsibilities:- Handle negotiations with other managers to find the best possible IT service level agreement- Execution and monitoring of specialised Technical Assistance with the industrial areas- Analyse intellectual property management to recommend continuous improvements- Conduct annual Budget analysis- Manage customer complaints system understanding customer needs- Generate and maintain databases- Act as the first point of contact for other areas of management- Support automation projects- Develop and deliver training to system users- Analyse data reports and present KPIs to the management team- Responsible for designing and keeping up to date the customer's database- Provide full desktop and network support to internal customers- Answer and log incoming support calls- Diagnostic and resolve at first place where possible before escalating- Look into the fastest way to ensure timely and efficient resolution Key Achievements:- Developed a clear description list of issues reported by users enabling the management team to track the highest problems causes- Conducted analysis of the most significant KPIs to make several improvements to the operational process which reduced costs by 33% and increased quality to the product- Implemented an automatic claims system which reduced the SLA from 6 months to 45 days at first wave and to only 10 days after the whole project implemented- Trained around 250 users on the new claims system with 95% satisfaction level
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