Omschrijving

I am a seasoned Project and Service Delivery Manager, and I'm the one who steps in to fix what others can't.

With years of experience, I bring a calm and confident approach to even the most chaotic situations. I skillfully navigate intricate project landscapes, ensuring deliverables are met and services are consistently optimized. My expertise isn't just about managing tasks; it's about understanding underlying issues, strategizing effective solutions, and leading teams to successful outcomes even in the most demanding environments. I don't just identify problems; I roll up my sleeves and ensure they're permanently resolved, delivering reliability and efficiency where it's needed most. I am the go-to expert for turning potential failures into notable successes.

Talen

Frans
Tweetalig / moedertaal
Engels
Vloeiend
Arabisch
Tweetalig / moedertaal
Nederlands
Tweetalig / moedertaal
Duits
Beperkte professionele capaciteit

Voorkeuren voor werkplek

Kan op locatie werken

Zaventem (tot 50km)

CGI,
Service Delivery Manager
september 2024 - Vandaag (1 jaar en 9 maanden)
Diegem, Brussels, VB, Belgium
• Improved service quality, addressing client concerns promptly and professionally.
• Led cross-functional teams to achieve project goals on time and within budget.
• Coordinated with multiple departments (15 FTE's) to ensure seamless service delivery across all touchpoints.
Project Management
ATOS IT Services And Solutions,
SDM/ITSM management
juni 2023 - september 2024 (1 jaar en 3 maanden)
Zaventem, Belgium
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines (SDM)
• Identified and analyzed user requirements and processes to develop
KBC
Project Manager
juni 2021 - mei 2023 (1 jaar en 11 maanden)
Brussels, Belgium
• Seasoned PM/DM with extensive experience in analysis and project management. Planned, designed, and scheduled phases for large projects.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Identifies and capitalizes on cross-selling opportunities to maximize share of the client's wallet