Alexandre Zivkovic

- Aider le client sur son approche d'implémentation en matière de Knowledge Management dans une fonction support

- Préparer ou revoir un certain nombre de déliverables en matière de gouvernance, de policies, de process.

- Clarifier le rôle du Knowledge Management en séparant la partie explicite de la partie implicite.

- Faire des propositions d'améliorations de certains processus.

- Faire prendre conscience de l'importance de la gestion des "master data", de la gestion documentaire, de l'utilisation du Portal d'entreprise.

Knowledge Management (KM) is defined through SI 25006 & ISO 30401. Following the ISO standard, KM activities are made to support and sustain Business. KM can be divided in two main streams :

• Explicit knowledge  anything that can be set on paper, tools, digital,… (well developed but things can be improved) and managed via the AQ system

• Implicit knowledge  the one related to experience, activities, projects, the collaboration… in fact, the one that is still enclosed in our brain and that must be shared by increasing the collaboration between entities  this part is to be more and more developed KM has started in Tractebel in 2016. Since 2018, all KM activities made up to now were realized upon the supervision of the 4 existing Business Lines technical directors. To continue improving our expertise, KM is one of the key success factors. This KM approach is fully in line with the one defined by the KM GROUP ENGIE. KM is a durable and sustainable investment.