Name: Helpdesk/ Servicedes Application support
Price: 550 EUR
Availability: InStock

Talen

Engels
Tweetalig / moedertaal
Frans
Tweetalig / moedertaal
Nederlands
Vloeiend
Spaans
Beperkte professionele capaciteit

Voorkeuren voor werkplek

Kan op locatie werken

Bruxelles (tot 50km)

IHECS BRUSSELS SCHOOL (Journalism and communication)
Helpdesk support
september 2024 - Vandaag (1 jaar en 11 maanden)
• Provide first-level technical support to users via telephone, e-mail or chat.
• Diagnose and resolve technical problems related to hardware, software, networks and applications.
• Record and track incidents in a ticket management system.
• Assist users in the configuration and use of software and operating systems.
• Escalate complex problems to third-level support teams if necessary.
• Install, configure and troubleshoot IT equipment such as PCs, printers and peripherals.
DG SCIC (European commission)
Servidesk analyst / Conference support
februari 2020 - juni 2024 (4 jaren en 4 maanden)
• Help users starting Teams , Skype or Webex meeting using Clickshare or the touch Panel
• Guidance using different video-conferencing system (Webex, Teams, Skype)
• Troubleshooting issue with Audio-Video equipment
• Restarting Barco
• Synchronizing Clickshare with the Barco
• Room Monitoring system (Horizon)
• Managing , troubleshooting room reservation in Mira
• Conception and organization of user documentation .
DG EAC (European commission)
Application support
januari 2014 - december 2019 (5 jaren en 11 maanden)
Bruxelles, België
. Diagnose and resolve incidents related to the DG EAC’s specific software (EplusLink, MT+, SAP BO reporting).
. Proactively address client’s requests in the intend to learn and understand them better to avoid future repetition.
. Managing information by ensuring tickets notes are kept up to date and are completely detailed.
. Scheduled monitoring of the incident and reporting statistics to the hierarchy.
. User manual redaction in wiki (collaborative platform) and training for SAP