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Over Viviane

I am a freelance consultant specializing in Supply Chain, Maritime Logistics, Customer service dedicated to assisting petrochemicals and pharmaceutical companies in optimizing operations, securing supply chains, and driving overall performance improvements.

With over six years of practical experience, I deliver strategic and operational expertise in end-to-end supply chain management, international flow coordination, continuous improvement initiatives, customer service excellence, supplier management, and critical data governance (Master Data, SAP4HANA).

My contributions have consistently resulted in reduced logistics penalties, prevention of stockouts, accelerated SAP deployments, and reinforced regulatory compliance (GMP, GDP, ISO9001).

Fluent in both French and English, I am recognized for my precision, responsiveness, and adaptability in complex, dynamic environments.

Available from July 2025, I offer targeted solutions, operational support, internal team augmentation, or autonomous project leadership.

  • Frans

    Tweetalig / moedertaal

  • Engels

    Vloeiend

Kan op locatie werken
Bruxelles (tot 50km), Charleroi (tot 50km), Wavre (tot 50km), Liège (tot 50km), Anvers (tot 50km)

Werkervaring

  • UCB – Pharmaceutical Sector
    Procurement
    PHARMACEUTISCHE INDUSTRIE
    januari 2025 - juni 2025 (6 maanden)
    Braine-l'Alleud, België
    • Purchase orders management from purchase requisition analysis to invoicing validation, including PO creation, supplier confirmation tracking, custom clearance, goods receipts and invoice validations.
    • Master data's Validation and Maintenance (Supplier information, lead times, lot size, conversion ... ) in collaboration with MD team and Genpact.
    • Support operations in terms of orders, follow up, delivery, anticipation and escalation to maintain the good level of stocks for production
    • Coordinate the creation of new article code, stock transfer from a warehouse to another
    • Work on the correction of PIR and Master Data regarding some article code or supplier
    • Management of Supplier quality investigations, deviations, change notifications and CAPA in collaboration with the stakeholders (WHS, QC, Manufacturing, QA) in Trackwise and Source.
    • Manage supplier relationships and solve procurement issues/crisis with adequate response plan
    • Suppliers KPI monitoring
    E-procurement, SAP Ariba, data analysis, compliance, negotiation, supplier relations, process optimization, continuous improvement • Ability to manage project in transversal mode and Change management skills • Hands on mentality and ability to propose solutions • Ability to engage with various departments and levels into the organization • Problem solving oriented
  • AJINOMOTO/TENSIOFIX – Chemical Sector
    Customer Service& Logistics Coordinator
    SCHEIKUNDE
    september 2024 - december 2024 (4 maanden)
    Mont-Saint-Guibert, België
    • Sales order intake and order change management process (samples and finished goods)
    • Process sales orders by entering order data and customer requirements in SAP and other relevant master databases supporting the organisation for the execution of sales orders
    • Communicate with sales team and/or customers around completion of all required customer sales order data (customer master data, material data, pricing data, delivery time clarifications, etc)
    • Process sales order confirmations towards customers, process sales order changes
    • Follow up on all sales order changes (quantities, delivery times, other conditions or requirements) originated internally (supply chain planning, shortages, etc) or requested externally (by customer or agent)
    • Make sure that all changes are correctly communicated within the organisation via SAP and correct data with latest information at all times
    • Communicate and interact actively with sales, production and regulatory to answer customer needs in due time
    • Process and provide all requested documents and transport instructions to forwarding companies and logistics partners
    • Provide all documentation requested by customers in accordance with their requirements and instructions (e.g. shipping docs, packing lists, certificates, …)
    • Arrange necessary documentation for the Customs offices
    • Invoicing process, process the invoice and send it to customers in line with their requirements and if necessary, upload in their system
    • Handle Material and Customer Master data : create new customers in line with our office in Wetteren, keep the customer master data updated
    • Interaction with sales and regulatory to get all necessary information, prepare reports to finance, sales teams and management
    • Manage commissions towards agents and rebates towards customers
    • Perform any task needed for the smooth running of the customer service
    • Transport costs calculation and updated file for sales
  • ELI LILLY – Clinical Trial Sector
    Senior Distribution Material Coordinator
    PHARMACEUTISCHE INDUSTRIE
    mei 2023 - april 2024 (1 jaar)
    Mont-Saint-Guibert, België
    • Partners with supply planning to understand delivery schedule and priorities; partners with quality, Clinical and hub/depot for delivery execution activities
    • Monitors deliveries due list for all shipments
    • Resolves issues with hub/depot and manages deviation investigations related to all shipments as needed
    • Accountable for shipping documentation availability with hub/depot; Ensure completion of any pre-shipment paperwork and ensures necessary import approvals are in place prior to shipment execution
    • Ensures execution of the delivery in-time to meet the demands at the receiving plants
    • FFU determinations in case of temperature excursion
    • Identify related errors within IT systems,
    • GMP Compliance
    • Must be knowledgeable on how to apply GMPs in a clinical trial environment and review and follow procedures applicable to the CT business. In addition, individual training plans must be kept up to date.
    • Ensure compliance with GDP/GMP of activities performed on behalf of Lilly knowledgeable on how to apply GMPs and GDPs in a clinical trial environment and follow procedures applicable to the CT business
    • Ensure all internal and external regulatory requirements are met for Importation, warehousing, labelling and distribution activities for all type of products
    • Participate in the Metrics review meetings with the zone and distribution leadership
    • Participate in the Metrics review meetings with couriers
    • Participate in the creation and update of the C.T. Distribution processes, and the training to our clients
    • Review and approve invoices received from distribution vendors
    • Participate to visits to Hubs/Depots and Affiliates
    • Support conference calls/meetings with Hubs/Depots/ Affiliates and generate minutes
    • Participate in projects linked to distribution process changes, including participate in the associated change control

Aanbevelingen

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Opleidingen

  • 'MASTER'S
    ULB - CERIS
    2013
    'MASTER'S
  • 'BACHELOR'S
    THE PHILIPS COLLEGE
    2010
    'BACHELOR'S

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