Laurent Charles

Seasoned freelance Service Manager with 8+ years of experience, including 5 years as an IT Service Manager in the hospital sector and 3.5 years as a dedicated Service Delivery Manager in the energy industry.

My expertise is built on a strong foundation of project management, service management, and application tool management, with a keen focus on customer-oriented facing. My experience includes a strong focus on Data as a Service (SaaS) and possess a deep understanding of interpersonal dynamics and team collaboration.

Key Competencies:

- Analysis of interpersonal relationships and group dynamics (ABBA)

- Supervisory skills and people management

- Service management process and results-oriented (ITIL V3)

- Transversal communication (B2B, B2C)

- Resilience to stress and change

- Strong team spirit and multi-level collaboration

I am committed to optimizing service delivery, ensuring operational excellence, and fostering strong client relationships to drive success.