Over Bruno
As an entrepreneur with 20+ experience, I am driven by society’s evolution and its never ending technological/habits adoptions. With a design thinking and data driven mindset I seek for value creation and improvements. Customers are put at the heart of any initiative, and I confidently mix market studies, CX flows design, UX techniques, data analysis, budget management, goals and KPI’s definition, workshop animations to reach their needs. I am used to drive projects and people with empathy keeping efficiency and sales objectives in sight.
Frans
Tweetalig / moedertaal
Engels
Tweetalig / moedertaal
Nederlands
Beperkte professionele capaciteit
Kan op locatie werken
Bruxelles (tot 50km)
Werkervaring
- EurostarHead of Commercial projects (ad interim)TRANSPORT & LOGISTIEKapril 2024 - augustus 2024 (3 maanden)Bruxelles, BelgiëDesign of an innovation frameworkProject improvement (branding, legal, analytics)People management on two key products releaseAncillary products developmentCross-department presentations and reporting of results
- EurostarSenior Project LeadTRANSPORT & LOGISTIEKmaart 2023 - oktober 2023 (8 maanden)Brussel, BU, BelgiumBusiness requirements, business analysis,Project negotiation and stopovers deploymentUpdate of engineered Dashboard with KPI of social tensionsSafety facts reform initiationPerformance review of KPI’s for On Board Experience
- Delhaize BelgiumDigital Customer Solution managerGROOTHANDELdecember 2021 - januari 2023 (1 jaar en 1 maand)Kobbegem, VB, BelgiumFeature design on retail app (business case, market study, functional requirements, suppliers’ assessment, KPI’s definition, project management)Analysis of root causes for underperforming loyalty programInternal release process aligned with FE and BE teamsGuidelines for Flash e-deals promotions
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Opleidingen
- Activités entrepreneuriales et exploitation des petites entreprisesSOLVAY Business School2005Activités entrepreneuriales et exploitation des petites entreprises
- Sound engineer, audio-visualEfp2000Sound engineer, audio-visual