Benoît L'Hoest

• Development of multiple projects in Unreal Engine 5, including a full game (Wizard's Watch, available on Steam).

• Creation of procedural game systems and smart assets, well-reviewed and available on Fab (formerly Epic Marketplace).

• Customer support at Cisco Technical Assistance Center (TAC), providing worldwide support for configuration, troubleshooting and solving issues with Cisco Unified Communications solutions. This position includes working daily with Business Units and product developers to detect defects and create new features. Daily use of Kepner-Tregoe method to narrow down and find issues. • Main contributor in the creation of Cisco Collaboration Solution Analyzer tool (CSA) which is an automatization tool helping engineers and customers to find issues and mitigate them. This tool, used widely, received 5 innovation awards. • Main contributor in the creation of Shift Maker, a tool which helps teams to manage their shift scheduling and their Outlook calendar. • Won multiple awards for the best customer support experience and the collaborative aspect. • Delivery of Partner Interactive Webinars to discover and improve the use of CSA. • Mentoring new hires to help them with technologies learning and cases handling. • Video editing for different intern projects promotion, including CSA.

Test and comparison of several multipathing solutions such as MPTCP, TRILL, SMB3 and NFSv4.1 in a datacenter network architecture.