Armen Hakobjanyan

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Senior IT Service Expert/ Service Manager with more than 20 years of experience in service optimization, Infrastructure support for software and telecom industries. Business process-oriented, open-minded. Very good knowledge and understanding of business process design, project management and ITSM – ITIL.

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Experienced Incident and Problem Manager in multinational Companies with solid result of relevant processes improvement.

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Expert in IT Management Processes based on ITIL Standards. Creation of necessary regulating/supporting documentation. Incidents solution time reduction with increase of support reaction.

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Experienced Business/Functional Analyst with solid knowledge of BPMN 2.0 and UML technics.

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Very good knowledge and understanding of strategic planning, implementation, and business operation.

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Built and maintained teams from the ground up knowledge in Agile methodology.

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Advanced communicator with expertise in cultivating relationships and partnering with business unit management and clients within both start-up and established organizations.

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People oriented manager with leadership skills, mentoring and coaching skills. Persuasive leader who inspires, motivates, and guides others towards goals understanding, continually demonstrating on own examples.

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Led up to 32 professionals and consulted/trained/coached up to 300.

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Quick learner, motivated self-starter.

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Strong analytical and problem-solving skills.