Anissa Nazir

Acted as Service Delivery Manager for the NATO Partner Network, overseeing service performance, governance, and stakeholder alignment across a complex multinational environment. Led a multidisciplinary project team responsible for service delivery coordination, acting as the primary focal point between technical teams, customers, and leadership. Managed end-to-end service delivery activities including planning, prioritisation, reporting, and continuous improvement initiatives. Ensured alignment with NATO service management frameworks and contributed to the maturation of service governance practices. Developed and maintained key governance artefacts including Statements of Work, Service Delivery Plans, and Service Operational Procedures. Coordinated cross-organisational stakeholders and vendors to support onboarding, service transitions, and operational improvements. Supported ServiceNow and Power BI initiatives to enhance transparency, reporting, and resource planning. Managed capacity planning and associated financials, coordinating with customers on cost alignment and ensuring timely service payments. Contributed to service continuity and operational resilience by coordinating incident response, capacity planning, and risk-aware service management activities.

Conducted qualitative and quantitative research on recruitment challenges in NATO's IT and cyber domains. Analysed candidate behaviour, relocation motives, and cultural dynamics across European regions (e.g., Portugal, Lithuania, Montenegro). Produced actionable insights to support workforce planning and targeted recruitment strategies. Contributed findings to academic research and stakeholder discussions.

Supported business development and marketing strategy in a fast-paced wellness tech startup, contributing to growth and market positioning initiatives.

Conducted in-depth market research and competitor analysis to identify trends, opportunities, and strategic insights, supporting decision-making and go-to-market activities.

Actively contributed to outreach and partnership initiatives, helping expand the company’s network and visibility within the ecosystem.

Supported stakeholder engagement and influencer campaigns, collaborating with partners and content creators to strengthen brand presence within Frankfurt’s dynamic startup environment.

Worked in a high-energy, entrepreneurial setting, demonstrating adaptability, strong organizational skills, and the ability to manage multiple priorities effectively.