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Roman Robroek

ICT Service Manager

Thuiswerken vanuit Heerlen

  • 50.8876
  • 5.9773
  • Indicatief tarief €450 / Dag
  • Werkervaring 7+ jaar
Een opdracht voorstellen De opdracht kan alleen van start gaan nadat je de offerte van Roman hebt geaccepteerd.

Parttime , 4 dagen per week

Een opdracht voorstellen De opdracht kan alleen van start gaan nadat je de offerte van Roman hebt geaccepteerd.

Locatie en reizen

Locatie
Heerlen, Nederland
Thuiswerken
Voert zijn of haar opdrachten voornamelijk op afstand uit

Voorkeuren

Tijdsduur van de opdracht
Vermijd:
  • ≤ 1 week
  • ≤ 1 maand
Sector
  • Cultuur
  • Architectuur & stedenbouwkunde
  • Consultancy & auditing
  • Digitaal bureau & IT-consultancy
  • E-commerce
+4 andere
Bedrijfsomvang
Vermijd:
  • 1 persoon
  • 2 - 10 personen

Checklist

Ondertekend Malt-handvest
Het handvest bekijken

Geverifieerd e-mailadres

Talen

  • Nederlands

    Tweetalig / moedertaal

  • Engels

    Volledige professionele capaciteit

  • Duits

    Beperkte professionele capaciteit

  • Italiaans

    Basiskennis

Vaardigheden  (38)

Roman in het kort

Mijn naam is Roman, een flexibele en klantgerichte IT Service Manager met ruime ervaring in de IT-dienstverlening. Ik vind het prettig om gestructureerd te werken en te faciliteren dat mijn eigen werk, en dat van mijn collega’s, efficiënt(er) kan worden uitgevoerd. Daarbij heb ik een vrolijk karakter en weet ik de mensen om mij heen mee te nemen in mijn enthousiasme. Naast mijn werk heb ik een grote passie voor fotografie en beeldbewerking.

Werkervaring

Urban Photography by Roman Robroek

Owner and Photographer  - Als freelancer

Eijsden, Provincie Limburg, Nederland

januari 2018 - Vandaag (4 jaren en 4 maanden)

Roman Robroek is a professional photographer from The Netherlands. He has a particular fondness for urban photography and has traveled worldwide to explore unique places filled with history, memories, and beauty. Whenever Roman would visit a new destination, he would often find himself looking into abandoned homes, empty buildings, and urban decay. These topics deeply fascinate him, especially because of all the unanswered questions and the mystery they hold. There is beauty in things that are forgotten, and taking a closer look can be an incredible way to get to learn more about the world around us, and how things change with time as history unfolds. Using a technique that relies solely on natural light, Roman is able to offer very realistic and immersive images, portraying interior and exterior subjects in their specific environment, as opposed to staging a set. As an adventure-driven photographer, Roman enjoys the experience of being there, exploring the premises, while also avoiding bringing so much focus on himself, allowing the buildings, monuments, and places he photographs to be the true protagonists of his shots. Besides offering various selected prints of some of his photographs, Roman also published a book. He collected his favorite shots and stories in a new book, Oblivion. This stunning hard-cover publication details some of his most exciting discoveries throughout the world and shares his passionate take and genuine curiosity with the audience.

Kattenhengel

Owner

Eijsden, Provincie Limburg, Nederland

juni 2019 - Vandaag (2 jaren en 11 maanden)

Selling high quality cat toys (rods, accessories and NipNaps). Handmade in Europe. Brands in stock: Tabby Tijger | Purrs | Ami Cat Toys The best toys for your cat.

KEMBIT

Teamlead Service Management

Wijnandsrade

oktober 2016 - oktober 2021 (5 jaren)

In this role I am responsible for managing our process & quality team and a team of service managers. - Continuously improving our services and Service Portfolio - Contract management - Service management - Managing our customer satisfaction - Managing financial targets and budget

KEMBIT

Service Manager  - Als freelancer

Wijnandsrade

januari 2013 - oktober 2021 (8 jaren en 9 maanden)

Working as service manager where I am responsible for the complete package of operational services we offer our customers. - Deliver and analyze monthly SLR - Manage the quality of the customer service - Participate in several recurring meetings (operational, tactical, contract) - Create and manage procedures - Coordinate non-standard changes - Supplier management - Escalation management - Complaint management - Major incident management - Basic sales activities

KEMBIT

Business Team Manager

Wijnandsrade

februari 2014 - oktober 2016 (2 jaren en 8 maanden)

- Implement, monitor and manage team goals or objectives - Supervise or guide team members (8) - Motivate team members - Completing (digital) paperwork - Handling complaints - Prioritize incoming request - Planning - Manage financial targets and budget

KEMBIT

Desktop Engineer

Wijnandsrade

september 2011 - december 2012 (1 jaar en 3 maanden)

Working for: Vebego | Victor4u - Company wide ICT support - System management - Incident management - Coordinate non standard changes and small projects - Manage escalations - Manage complaints - Coordinate major incidents - Deliver and analyse service level reports

Data4 Information Technology

IT Professional

maart 2011 - september 2011 (6 maanden)

- Working project based for different customers. Project: azM (2011 - 2011) - IT Support - Execution of a hardware project - Participation in a migration project - Configuration management - Incident management Project: Vion Food (2011 - 2011) - Application intake - Application packaging - Application testing

Getronics - Getronics

Security Coordinator

juni 2009 - november 2010 (1 jaar en 5 maanden)

- Point of mutual intereset for Security Management - Inform coworkers about security procedures - Discovering, adjusting and improving security procedures - Implementing security procedures - Responsible for the quality manual between ING and Getronics - Deliver KPI's for security assessments and incidents - Delivering input for KPI's and audits for security management - Coordination of security incidents according to the proces - Point of mutual intereset for ICT SD employees regarding security

Getronics - Getronics

Incident Coordinator at Monitor unit

mei 2009 - november 2010 (1 jaar en 6 maanden)

- Coordinating and monitoring high priority incidents - Coordination of complaints - Delivering various reports to improve operational work - Delivering various reports to the customer and their suppliers - The point of mutual interest for IC and TL - The point of mutual interest for SLM, SDM and IM of several suppliers and ext. contacts - Responsible for the performance and coordination of the Monitorunit - Improving the operational performance of the ING ICT Servicedesk - Responsible for all external contacts - Improving the incident management process - Keeping the ICT Servicedesk up-to-date with new information and knowledge - Participating in several meetings and conference calls on a daily and weekly basis with service delivery management, incident management, problem management and escalation management - Delivering, analyzing and explaining several reports regarding KPI/CSL Finished transitions: April 2009 Customer: Getronics ICT Servicedesk ING Location: Amsterdam Transition: The goal of the transition was to move the ING Servicedesk from Amsterdam to Maastricht-Airport. The servicedesk carried ≈120 agents. My role in this transition was to support the transition manager in the operational part of the transition. I was responsible for the transition of a special unit within the servicedesk, called the Monitor Unit. This unit is responsible for the contact with external parties, communication to the Servicedesk, improving the processes and dealing with escalations and complaints. March 2010 Customer: ING Location: Rotterdam Transition: The goal of the transition was the move the Business Application Desk from Rotterdam to Maastricht-Airport. The Servicedesk carried ≈6 agents. The Business Application Desk is a special servicedesk for ING employees which mostly work outside The Netherlands. My role in this transition was the general responsibility to move this servicedesk. I’ve integrated this servicedesk in the current set-up.

Getronics - Getronics

Incident Coordinator

november 2008 - mei 2009 (6 maanden)

- Operational responsibility of the whole team - Dealing with complaints from customers - Producing clarifying reports - Monitor incidents - Overal communication with external parties - Helped with the transition of the servicedesk, Amsterdam to Beek - The point of mutual interest for the team and the teamleaders - Improve operational performance

Qmagic

IT professional

januari 2008 - januari 2009 (1 jaar)

Project Getronics, servicedesk analyst: - Telephone support ING NL servicedesk - Monitor incidents Project Getronics, incident coordinator: - Operational responsibility of the whole team - Dealing with complaints from customers - Producing clarifying reports - Monitor incidents - Overal communication with external parties

Getronics - Getronics

Servicedesk Analyst

oktober 2008 - november 2008 (1 maand)

- Telephone support ING NL servicedesk - Monitor incidents

Expert

ICT Administrator

februari 2006 - juli 2008 (2 jaren en 5 maanden)

- General responsibility for ICT customers (business and private) - Responsible for repairing all electronic devices - Maintaining the company network - Selling electronic devices - Purchasing various goods to maintain the stock - Training several trainees - Decorating the shop - Design of various commercial adverts, pamphlets and brochures

Goodadvice-IT

On-site support engineer

januari 2003 - januari 2005 (2 jaren)

- Internship - System administrator for various companies throughout The Netherlands

E-business

Commercial manager

januari 2000 - januari 2005 (5 jaren)

- Manager of several professional gaming teams in The Netherlands - Responsible for bringing in sponsors and public relationships - Responsible for the general image towards the public by for example making press releases

Opleidingen

  • HBO - Bachelor of ICT

    Zuyd Hogeschool

    2015

    Information Management

  • VMBO

    Eykhagen College

    2002

  • MBO - ICT Administrator niveau 4

    Arcus College

    2006

  • Bachelor of ICT

    Hogeschool Zuyd (Maastricht, Heerlen, Sittard)

    2015

  • MBO

    Arcus college

    2006

Diploma's 

  • XLA Essence of Experience
    Giarte
    2021
  • XLA The Foundation of Experience
    Giarte
    2021
  • ITIL Service Offerings and Agreements (ITIL-SOA)
    PeopleCert
    2021
  • ITIL Managing Professional
    PeopleCert
    2020
  • Piloot onbemande luchtvaartuigen A1-A3 Open Sub Category
    RDW
    2021
  • ITIL Intermediate Release Control and Validation
    PeopleCert
    2020
  • ITIL 4 Foundation
    PeopleCert
    2020
  • ITIL Continual Service Improvement (ITIL-CSI)
    PeopleCert
    2019
  • ITIL Service Design (ITIL-SD)
    PeopleCert
    2018
  • ITIL Service Operation
    EXIN
    2017
  • ITIL v3 (2011) Foundation
    EXIN
    2016
  • Praktisch Leidinggeven
    ICM
    2016
  • Assertief Optreden
    ICM
    2014
  • NLP Practitioner
    THE INTERNATIONAL SOCIETY OF NEURO-LINGUISTIC PROGRAMMING LIMITED
    2017