Vaardigheden
Topvaardigheden
Solution Design
Salesforce Service Cloud
Salesforce Sales Cloud
Salesforce Experience Cloud
Salesforce Data Cloud
Extra vaardigheden (6)
Business analysis
Change Management
Apex
Programming
Agile method
Quynh in het kort
Certified Salesforce Consultant with a
strong foundation in CRM architecture,
automation, and integrations. With a
background in development, I have a
solid understanding of Apex,
customisations, and system
integrations, which helps me design
scalable and efficient solutions.
Currently expanding my expertise in
solution architecture and business
analysis, I aim to focus more on
designing and optimising solutions
rather than hands-on development.
Werkervaring
- SecurexSalesforce consultantjanuari 2020 - Vandaag (5 jaren en 6 maanden)- End-to-end implementation of a Service Cloud module- Requirements gathering : prepare and facilitate workshops- Analyze business processes (sales, invoicing, contracts, payments, cases, entitlements,training, medical visits, indexation, identity and access, data sharing management)- Business Process Mapping : map business processes to Salesforce functionalities- Write Functional Design Specification documents (Medical Expertise, Onboarding, Consult,etc.)- Investigate technical solutions- Translate functional requirements into user stories; perform technical analysis and estimate - Configure rules, flows, email templates, reports/dashboards, and custom packages; developuser stories and perform unit tests- Support end-to-end, system integration, and user acceptance testing- Write documentation- Manage releases- Handle incident management and bug fixing- Manage Data migration (from mainframe to Service Cloud)- User training and user support post Go-Live- Coach, evaluate, and support junior analysts, consultants, and developers
Externe aanbevelingen
Opleidingen
- Master of EngineeringEcole Polytechnique de Louvain2017Master in civil engineering, UCLouvain,
- Master in Entrepreneurship (INEO)2017Master in Entrepreneurship (INEO)
Diploma's
- Salesforce Application ArchitectSalesforce2024
- Salesforce System ArchitectSalesforce2025