Matheus Grossi Bastos, Senior Marketing Automation & CRM Consultant

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FREELANCER
Senior CRM Consultant
juli 2024 - Vandaag (12 maanden)
Barcelona, Spain
Advised clients on CRM improvements and
digital campaign strategies.
• Conducting audits of CRM platforms
(Salesforce, HubSpot, IBM Acoustic) to
identify opportunities for automation and
performance improvement
EPAM Systems
Senior CRM Consultant
maart 2022 - juni 2024 (2 jaren en 3 maanden)
Brussels, Belgium
• Directed CRM and product development for high-profile global clients.
• Delivered measurable results in retention and adoption through customer journey optimization and data analysis. . Clients include: KitchenAid EMEA, PMI, Qatar Tourism, Aldar Abu Dhabi, and Visit Brussels.
Loud (remote)
Senior CRM Consultant
juli 2021 - maart 2022 (8 maanden)
Brussels, Belgium
• Designed digital and media strategies for Amazon and Itaú Bank to enter the eSports space.
• Managed CRM and social teams, project logistics, and stakeholder expectations.

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Master of Mass Communication
Vrije Universiteit Brussel
2022
Master of Communication Studies
Urban Anthropology & Consumer Culture
Coolhow Creative Lab
2014
Urban Anthropology & Consumer Culture
Brand Planning and Social Media
Ibmec Business School
2011
Brand Planning and Social Media
Centro Universitário UNA
2007