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Malt Strategy
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Malt Strategy
NIEUW
AI Search
Malt welcome

Welkom op het Malt-profiel van Marina!

Met Malt heb je toegang tot de beste freelance consultants voor jouw opdrachten. Neem contact op met Marina om te vertellen waaraan je behoefte hebt of zoek andere profielen op Malt.

Marina Natanova Customer Experience StrategyMN

Marina Natanova

Customer Experience Strategy
  • Voorgesteld tarief
    € 1.732 / dag
  • Werkervaring15+ jaar
  • Antwoordpercentage100%
  • Antwoordtijd1 uur
De opdracht kan alleen van start gaan nadat je de offerte van Marina hebt geaccepteerd.
Locatie en reizen
Locatie
Antwerp, België
Kan bij je op kantoor werken in
  • Antwerp en omstreken (tot 50 km)
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Vaardigheden
Topvaardigheden
Customer Strategy
Voice of the Customer
Customer Experience
Customer Analytics
CX Strategy
Extra vaardigheden (9)
Change Management
Strategic Management
Customer Insight
CX Research
Net Promoter Score
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Marina in het kort
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A strategy consultant in the field of Customer Experience with a background in marketing communications consulting and market research. Throughout my working experience in Russia and Belgium, I have created and implemented strategies for Customer Experience for international accounts such as Toyota, Vodafone, Mercedes, Audi, etc.
Werkervaring
  • FUTURELAB
    Director
    CONSULTANCY & AUDITING
    januari 2017 - Vandaag (8 jaren en 6 maanden)
    Germany
    In my director's role, I actively participate in company management and business development:
    • Proposal architecture; RFPs
    • Product development
    • Training of associates and employees
    • Partnerships development As a member of the Board of Directors, oversaw the friendly takeover of Futurelab by infinit.cx group (Germany) in 2019.
  • FUTURELAB
    Head of Research
    CONSULTANCY & AUDITING
    januari 2013 - Vandaag (12 jaren en 6 maanden)
    Germany
    Established the Voice of the Customer as a Service product in 2012 and organised the research team in 2013. In this position, I serve as the head of operations and business development for the research team, and key analyst on consultancy projects. Notable projects:
    • Toyota Motors Europe: VoC pilot and roll out, 50 countries
    • Lexus Europe: CX strategy and analytics, 50 countries
    • Weber Stephen EMEA: VoC as a Service
    • Dela Insurance, Belgium: VoC as a Service
    • Vodafone Global: CX programme roll-out
    • Volkswagen Poland: Customer Persona research project
    • ETEX building materials: VoC as a Service
    • Audi Global: Customer Journey Mapping and improvement, CX strategy
    • Audi Middle East: Customer Experience Strategy in Retail
  • FUTURELAB
    Associate, Partner
    CONSULTANCY & AUDITING
    januari 2008 - januari 2017 (9 jaren)
    Belgium
    CX Strategy and consulting. Represented Futurelab in Russia since 2008, moved to Belgium in 2009. Became Partner in 2015 in the process of Futurelab's incorporation.
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  • Primary School
    school Nr.13,
    1986
  • High School Diploma with Distinction
    School Nr 29
    1993
  • Master of Arts in Linguistics
    Dagestan State University
    1998
    Master of English, Cum Laude
  • Strategic Management Graduate
    University of Antwerpen
    2025
    Strategic Management
  • Change Management
    International School of Business, Berlin
    2025