Joren Laenens

Power platform architect

A customer engagement project for a Belgium public sector mail and parcel company to improve the customer engagement process from lead generation in marketing and nurturing inside sales until concluding the service contract and improve the customer experience while providing the services.

MS D365 Sales, MS D365 Marketing, MS D365 customer service, MS D365 omnichannel, Power virtual agent, power automate.

o     A field service project with automated planning for Flanders leading transport company. This project involved designing and implementing a smart system that optimizes the scheduling and routing of the company's fleet service providers, taking into account various factors such as traffic, weather, customer preferences, and operational costs. The system also provides real-time updates and alerts to the drivers and managers, ensuring a smooth and efficient service delivery. The project has resulted in significant improvements in the company's performance, satisfaction, and environmental impact.

MS D365 Field Service, MS D365 Resource scheduling optimalisation, Azure.

o     A field service and sales project with business centrale integration for a leading medical equipment distributor. This project involved designing and implementing a custom solution that integrates their field service and sales operations with their business centrale platform, enabling them to streamline their workflows, improve their customer service, and increase their revenue.

MS D365 Field Service, MS D365 Sales, MS D365 business central integration, Power BI embedded dashboard, power automate

o     A customer service project that integrates omnichannels: web, social media, SMS and telephone with chatbot solutions for health insurance fund. To improve customer satisfaction, reduce operational costs and increase efficiency.

MS D365 Customer Service, MS D365 omnichannel, Power Virtual Agent, power automate.

o     Two sales and marketing projects for Belgian non-profit organizations. These projects involved designing and implementing full workflow automation solutions to streamline their operations and increase their efficiency.

MS D365 Sales, MS D365 Marketing, power automate.

o     A custom power apps portal for the B2B sales of cosmetics specialist. The portal allows them to manage orders and invoices with ease and efficiency.

MS D365 Sales, Power apps pages, power automate.

o     Artificial Intelligence proof of concepts

Azure Machine learning, Azure cognitive services, AI builder